Once payment is authorized, you will receive an order confirmation email. If you do not see it, check your spam folder. You can also contact support with your full name and order reference for verification.

If your order has not entered processing, we can attempt to update the address. Once processing begins, changes may not be possible. Send the corrected address to support immediately.

Cancellations are possible only before processing starts. If the order is already being prepared or dispatched, it cannot be canceled and will follow the return process instead.

Standard shipping typically takes 7–15 days depending on destination and local carrier conditions. Some regions may experience minor delays during peak seasons or customs checks.

Tracking is usually issued after dispatch. If tracking is not immediately active, allow time for the carrier to scan the parcel into their system—this can take 24–72 hours after dispatch.

Tracking pauses can occur between carrier handoffs or during customs processing. If there is no movement for an extended period, contact support and we will check the latest carrier status.

Returns are accepted when items are unused and in original condition with original packaging. Items showing wear, damage after use, or missing components may not be eligible.

If an exchange is required, we will guide you based on stock availability and the reason for exchange. In many cases, a return + replacement order is the most reliable approach for timing and tracking.

After the returned item is inspected and approved, refunds are processed back to the original payment method. Bank processing times vary by provider.

We provide warranty coverage for verified manufacturing issues under normal wear. The exact scope depends on the product type. Contact support with your order reference and photos for assessment.

Warranty generally does not cover damage from misuse, impact, unauthorized repairs, water damage beyond the rated resistance, or natural aging such as scratches from daily wear.

Avoid harsh chemicals, extreme temperatures, and strong impacts. Wipe with a soft dry cloth after wear. If your model is water-resistant, still avoid hot showers or saunas where seals can expand and reduce protection.

We aim for accuracy in imagery and specifications. Minor differences can occur due to lighting, display calibration, and manufacturing tolerances. If you need confirmation on a detail, contact support before ordering.

Water resistance depends on the specific model and rating listed on the product page. Water resistance is not permanent and can reduce over time; avoid exposure beyond the stated rating.

We apply basic checks prior to dispatch. If your item arrives with an issue, send photos and we will verify and resolve it through the appropriate support route.

Payment failures can happen due to bank authorization rules, incorrect billing details, or security checks. Try verifying your billing address and available funds, or use an alternative payment method.

Payment processing is handled through secure, encrypted systems. We do not store full payment card details on our site.

Once an order is confirmed, payment method changes are typically not possible. If you need to adjust payment due to an error, contact support immediately and we will advise the best next step.