Returns & Exchanges
Returns &
Exchanges
Our returns and exchanges process is designed with balance: clarity for customers and protection for the product. Requests are reviewed carefully to ensure fairness, condition integrity, and accurate resolution.
Request Period
14 Days
From confirmed delivery date.
Inspection
Required
Condition verification upon arrival.
Resolution
Case-Based
Return or exchange outcome.
Return Flow Protocol
-
01
Submit Request
Contact support with your order number and reason for return or exchange.
-
02
Review & Approval
Our team evaluates eligibility and provides next-step instructions.
-
03
Return Shipment
Send the item following the provided guidelines and packaging standards.
-
04
Inspection
Returned items are inspected to confirm condition and compliance.
-
05
Resolution
An exchange or refund is issued based on the approved outcome.
Eligible Scenarios
Received Incorrect Item
If product differs from confirmed order details.
Eligible
Transit Damage
Visible damage reported within 48 hours.
Eligible
Manufacturing Issue
Functional or material defects identified.
Eligible
Change of Preference
Must be unused and in original condition.
Limited
Policy Notes
Non-Returnable
Items showing signs of wear, alteration, or incomplete packaging may not be accepted.
Return Shipping
Return shipping costs may apply unless the issue is confirmed as our responsibility.
Processing Time
Resolutions are typically completed within 3–7 business days after inspection.
Unapproved
Items sent without prior approval may be declined or returned to sender.